Refund policy
Ⅰ. RETURN AND REFUND POLICY
Effective Date: July 1, 2026
Last Updated: July 9, 2026
APEX MRO Group Co., Ltd. (“APEX,” “we,” “us,” or “our”) supplies MRO, office, safety, industrial, and related business products primarily to business, organizational, institutional, contractor, and official procurement customers.
This Return and Refund Policy applies to purchases made through our website, by quotation, by invoice, by purchase order, or by any other written ordering method accepted by APEX.
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Business Purchases Only
Our products are intended for business, organizational, institutional, contractor, and official procurement use only. Products are not offered for personal, household, or consumer use.
By placing an order, the Customer confirms that the purchase is made for business or organizational purposes and that the person placing the order is authorized to act on behalf of the Customer.
Nothing in this Policy limits any mandatory rights or remedies that cannot be excluded under applicable law.
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Return Authorization Required
No return, exchange, or refund will be accepted without prior written authorization from APEX.
To request a return, the Customer must contact APEX at sales@apexmrogroup.com and provide:
(a) order number, invoice number, or quotation number;
(b) company or organization name;
(c) product name, model number, SKU, and quantity;
(d) reason for return;
(e) photographs of the product, packaging, labels, and any damage or defect;
(f) delivery date and proof of delivery, if available.
If a return is approved, APEX may issue return instructions or a Return Merchandise Authorization (“RMA”). Products sent back without written authorization may be refused or returned to the Customer at the Customer’s expense.
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Standard Return Window
For standard, unused, unopened, resalable stock items, return requests should be submitted within seven (7) calendar days after delivery.
APEX may approve or reject return requests depending on product condition, supplier restrictions, order type, product category, and applicable law.
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Non-Returnable Items
Unless required by applicable law or expressly approved in writing by APEX, the following items are non-returnable and non-refundable:
(a) special-order items;
(b) custom-order or made-to-order items;
(c) items imported, sourced, or purchased specifically for the Customer;
(d) discontinued, clearance, or non-stock items;
(e) opened, used, installed, damaged, altered, assembled, or incomplete items;
(f) items missing original packaging, manuals, labels, accessories, certificates, or serial numbers;
(g) consumables, chemicals, adhesives, tapes, batteries, filters, cartridges, toner, ink, PPE, hygiene-sensitive items, safety-sensitive items, and items with shelf-life limitations;
(h) hazardous, regulated, controlled, or restricted products;
(i) items damaged after delivery due to misuse, improper storage, improper installation, accident, unauthorized modification, or failure to follow manufacturer instructions;
(j) products marked as “Final Sale,” “Non-Cancellable,” “Non-Returnable,” “Special Order,” or similar wording on the quotation, invoice, product page, or written confirmation.
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Damaged, Incorrect, or Short-Shipped Items
The Customer must inspect products promptly upon delivery.
Visible damage, shortage, incorrect item, or delivery discrepancy should be reported to APEX in writing within three (3) business days after delivery.
The notice should include photographs of the product, packaging, shipping label, product label, and a description of the issue.
Failure to provide timely notice may limit APEX’s ability to investigate the issue, recover from carriers or suppliers, or provide a remedy. This does not limit any mandatory rights that cannot be waived under applicable law or claims for hidden defects that could not reasonably have been discovered upon delivery.
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Defective Products and Manufacturer Warranty
Products are sold with the manufacturer’s warranty, if any. APEX does not provide a separate product warranty unless expressly stated in writing.
If a product appears defective, APEX may, depending on the product and circumstances:
(a) assist with a manufacturer warranty claim;
(b) arrange replacement parts;
(c) arrange repair or replacement through the manufacturer or supplier;
(d) approve return for inspection;
(e) issue a credit, refund, or replacement where appropriate.
Warranty approval, repair, replacement, or final determination may be controlled by the manufacturer or authorized service provider.
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Condition of Returned Products
Returned products must be unused, undamaged, complete, and in original packaging unless the return is due to confirmed defect, APEX error, or another reason approved in writing by APEX.
APEX may reject a return or reduce the refund amount if the returned product is used, damaged, incomplete, missing accessories, missing labels, not in original packaging, not resalable, or different from the product originally supplied.
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Return Shipping Costs
Unless the return is due to confirmed APEX error, confirmed incorrect shipment, or confirmed product defect, the Customer is responsible for return shipping costs, insurance, packaging, and risk of loss during return shipment.
APEX may provide return shipping instructions. The Customer should not ship returns by an unapproved method where APEX has provided specific instructions.
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Restocking Fees
Approved returns of standard stock items may be subject to a restocking fee of up to twenty percent (20%) of the product price, depending on product category, supplier policy, condition, and handling cost.
Special-order, custom-order, imported-on-request, hazardous, regulated, or supplier-restricted products may be subject to higher restocking charges or may be non-returnable.
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Refund Method and Timing
Refunds, if approved, will be issued after APEX receives and inspects the returned products.
Approved refunds will generally be issued to the original payment method or as account credit, at APEX’s discretion and subject to payment processor rules.
Shipping charges, delivery charges, bank fees, wire fees, payment processing fees, card fees, PayPal fees, customs charges, supplier cancellation fees, and other non-recoverable costs may be non-refundable to the extent permitted by applicable law.
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Order Cancellation
The Customer may request cancellation before shipment or supplier commitment.
APEX may approve or reject cancellation depending on order status. Special-order, custom-order, imported-on-request, made-to-order, or non-stock items may be non-cancellable once APEX has placed the supplier order or incurred costs.
If cancellation is approved, the Customer may be responsible for reasonable cancellation charges, supplier charges, payment processing fees, bank fees, freight charges, restocking fees, or other costs already incurred by APEX, to the extent permitted by applicable law.
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Chargebacks and Payment Disputes
Before filing a chargeback or payment dispute, the Customer should contact APEX at sales@apexmrogroup.com so that APEX can review and attempt to resolve the matter.
Unauthorized chargebacks, false disputes, or payment reversals may result in account suspension, cancellation of pending orders, withdrawal of credit terms, or recovery of costs to the extent permitted by applicable law.
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Contact for Returns and Refunds
APEX MRO Group Co., Ltd.
Room 217, 322 Godeokjungang-ro, Pyeongtaek-si, Gyeonggi-do, Republic of Korea
Email: sales@apexmrogroup.com
Phone: +82-10-3185-1501