Shipping policy

Shipping & Delivery Policy

Effective Date: July 1, 2026

APEX MRO Group Co., Ltd. (“APEX,” “we,” “us,” or “our”) provides local delivery and delivery coordination services for eligible B2B orders in the Republic of Korea.

This Shipping & Delivery Policy explains how delivery charges, delivery methods, estimated delivery times, hand-off arrangements, special delivery conditions, and delivery-related responsibilities are handled for orders placed through our website, quotations, invoices, or other approved sales channels.

APEX MRO Group is a Korea-based B2B MRO supplier serving business customers, U.S. companies, contractors, and organizations operating in Korea, including customers located on or near U.S. military installations.

  1. Delivery Model

APEX MRO Group primarily provides local delivery and delivery coordination within the Republic of Korea.

Depending on the delivery location, access requirements, product type, order value, product availability, and customer instructions, delivery may be completed through one or more of the following methods:

  • Standard local delivery

  • Scheduled delivery

  • Gate-area hand-off

  • Off-base hand-off

  • Customer pickup

  • Customer-arranged pickup

  • Customer-sponsored access delivery

  • Third-party carrier or freight delivery

  • Other mutually agreed delivery arrangements

APEX MRO Group does not guarantee direct on-installation, inside-base, office-to-office, warehouse-to-warehouse, or desk-side delivery unless such access has been arranged, approved, and confirmed in advance.

  1. Delivery Area

Our standard delivery service is intended for eligible business orders within the Republic of Korea.

Delivery availability may vary depending on the customer’s location, product type, order size, access restrictions, carrier availability, and operational conditions.

For customers located on or near U.S. military installations, delivery may require advance coordination. In such cases, delivery may be completed at a gate area, visitor center, designated off-base location, customer-designated hand-off point, or other mutually agreed location.

  1. Free Standard Delivery

Free standard delivery is available for eligible orders of USD 200 or more.

The free standard delivery threshold applies to eligible products and eligible delivery locations only. Certain products, delivery locations, order types, or special handling requirements may be excluded from free standard delivery.

Free standard delivery does not apply to oversized items, heavy items, freight items, custom-made products, special-order products, hazardous or regulated products, temperature-sensitive products, restricted products, or other designated products unless specifically approved by APEX MRO Group in writing.

  1. Standard Delivery Charge

For eligible orders under USD 200, a USD 9 standard delivery charge will apply.

This standard delivery charge applies only to eligible standard local delivery orders. Additional delivery, handling, or freight charges may apply depending on the product type, product size, product weight, delivery location, access requirements, customer instructions, or special handling requirements.

  1. Additional Delivery or Freight Charges

Additional delivery or freight charges may apply to:

  • Oversized items

  • Heavy items

  • Freight items

  • Bulky products

  • Custom-made products

  • Made-to-order products

  • Special-order products

  • Hazardous or regulated products

  • Chemicals, adhesives, aerosols, or other controlled products

  • Products requiring special handling

  • Products requiring special packaging

  • Products requiring carrier-specific transportation

  • Remote or restricted delivery locations

  • Customer-requested urgent delivery

  • Other designated products or delivery conditions

If additional delivery or freight charges apply, APEX MRO Group may notify the customer before accepting or processing the order.

  1. Estimated Delivery Time

Estimated standard delivery time is 1–2 business days after order acceptance, payment confirmation, and product availability confirmation.

Delivery estimates are not guarantees. Delivery times may vary depending on product availability, supplier processing time, customer confirmation, payment status, delivery location, access restrictions, weather conditions, holidays, carrier availability, traffic conditions, security requirements, or other operational factors.

If an item is not immediately available, requires supplier confirmation, requires special order processing, or requires customer approval before delivery, the delivery schedule may be extended.

  1. Order Acceptance and Product Availability

An order submitted through our website does not guarantee immediate acceptance, availability, or delivery.

APEX MRO Group may review each order for product availability, pricing accuracy, delivery feasibility, payment status, customer information, access requirements, and compliance considerations before accepting or processing the order.

If a product is unavailable, delayed, discontinued, subject to supplier change, or requires substitution, APEX MRO Group may contact the customer before proceeding.

  1. U.S. Military Installation Delivery

APEX MRO Group is an independent Korean company and is not affiliated with, endorsed by, sponsored by, or officially connected with the U.S. Government, the U.S. Department of Defense, USFK, any U.S. military branch, or any U.S. military installation.

Delivery to customers located on or near U.S. military installations may be subject to access control, security procedures, sponsorship requirements, gate procedures, delivery restrictions, inspection requirements, and other applicable rules.

Unless base access has been arranged, approved, and confirmed in advance, APEX MRO Group does not guarantee direct delivery inside any U.S. military installation.

Where direct on-installation delivery is not available, delivery may be arranged through gate-area hand-off, off-base hand-off, customer pickup, customer-sponsored access, or another mutually agreed delivery method.

  1. Customer Responsibilities

The customer is responsible for providing accurate and complete delivery information, including:

  • Business name

  • Contact person

  • Phone number

  • Email address

  • Delivery location

  • Building, unit, office, gate, or hand-off details where applicable

  • Access requirements

  • Preferred delivery instructions

  • Any restrictions applicable to the delivery location

The customer is responsible for ensuring that an authorized person is available to receive the delivery at the agreed time and location.

If delivery cannot be completed due to incorrect information, customer unavailability, access restrictions, failed coordination, refusal of delivery, or other customer-related reasons, additional delivery charges, re-delivery fees, storage fees, cancellation charges, or restocking fees may apply.

  1. Delivery Confirmation

APEX MRO Group may use one or more of the following methods to confirm delivery:

  • Signature confirmation

  • Name of receiving person

  • Photo confirmation

  • Email confirmation

  • Text message confirmation

  • Carrier delivery record

  • Hand-off confirmation

  • Other reasonable delivery evidence

Delivery will be considered completed when the product is handed over to the customer, customer representative, authorized receiving person, designated receiving location, customer-arranged carrier, or other mutually agreed hand-off point.

  1. Risk of Loss and Title

Unless otherwise agreed in writing, risk of loss may transfer to the customer upon delivery, hand-off, customer pickup, carrier pickup, or transfer to the customer’s designated receiving person or location.

Title to products may transfer according to the applicable order, quotation, invoice, payment terms, and governing law.

  1. Partial Deliveries and Backorders

APEX MRO Group may fulfill orders in partial deliveries if some items are available earlier than others.

If an item is backordered, delayed, discontinued, or unavailable, we may contact the customer to discuss available options, including partial shipment, substitution, delayed delivery, cancellation of the affected item, or revised quotation.

Additional delivery charges may apply if the customer requests separate deliveries that are not caused by APEX MRO Group.

  1. Inspection Upon Delivery

Customers should inspect delivered products promptly upon receipt.

Visible damage, shortage, incorrect items, or delivery discrepancies should be reported to APEX MRO Group within 3 business days after delivery.

Reports should include the order number, product information, delivery date, description of the issue, photos where applicable, and any relevant supporting information.

Failure to report visible delivery issues within the required period may limit available remedies.

  1. Delays

APEX MRO Group is not responsible for delays caused by events outside our reasonable control, including supplier delays, product shortages, carrier delays, customs or regulatory issues, weather conditions, traffic conditions, security restrictions, access limitations, holidays, labor disruptions, force majeure events, or customer-related delays.

We will make reasonable efforts to communicate known delays and coordinate practical alternatives where possible.

  1. Special Orders and Custom Products

Custom-made, made-to-order, special-order, imported, configured, or customer-specific products may require additional lead time and may be subject to separate delivery charges.

Such products may not be eligible for standard delivery timelines, free standard delivery, cancellation, return, or refund unless otherwise agreed in writing.

  1. Delivery Changes

Requests to change delivery location, delivery date, delivery method, receiving person, or hand-off arrangement must be submitted as early as possible.

APEX MRO Group will make reasonable efforts to accommodate delivery changes, but changes are not guaranteed after order processing, supplier fulfillment, carrier pickup, dispatch, or delivery coordination has begun.

Additional charges may apply for delivery changes.

  1. No Guaranteed Delivery to Restricted Areas

APEX MRO Group does not guarantee delivery to restricted, controlled, secured, or access-limited areas unless access approval and delivery procedures have been confirmed in advance.

If delivery to a restricted location is not possible, APEX MRO Group may offer an alternative delivery arrangement, including off-base hand-off, gate-area hand-off, customer pickup, or delivery to another approved location.

  1. Contact

For delivery questions, delivery coordination, special delivery requests, or delivery issue reports, please contact:

APEX MRO Group Co., Ltd.
Email: hq@apexmrogroup.com
Website: www.apexmrogroup.com
Republic of Korea