Terms of service

Ⅲ. TERMS OF SERVICE

Effective Date: July 1, 2026
Last Updated: July 9, 2026

APEX MRO Group Co., Ltd.
Business Registration No.: 407-86-04235
Representative: [Insert Legal Representative Name]
Mail-Order Business Registration No.: [Insert Mail-Order Business Registration No., if applicable]
Principal Office: Room 217, 322 Godeokjungang-ro, Pyeongtaek-si, Gyeonggi-do, Republic of Korea
Email: hq@apexmrogroup.com
Phone: +82-10-3185-1501

1. Agreement to Terms

These Terms of Service (“Terms”) govern all purchases of products and related services from APEX MRO Group Co., Ltd. (“APEX,” “we,” “us,” or “our”) through this website, by email, through written quotation, by invoice, by purchase order, or by any other written ordering method accepted by APEX.

By placing an order, submitting a purchase order, accepting a quotation, paying an invoice, creating a business account, or otherwise purchasing from APEX, the customer (“Customer,” “you,” or “your”) agrees to be bound by these Terms.

If you do not agree to these Terms, you must not place an order or purchase products from APEX.

1. Business-to-Business Sales Only

This website and our products are intended for business, organizational, institutional, contractor, and official procurement use only. Products are not offered for personal, household, or consumer use.

By placing an order, you represent and warrant that:

(a) the purchase is made for business, organizational, institutional, contractor, or official procurement purposes;
(b) you are not purchasing the products for personal, household, or consumer use;
(c) you are authorized to place the order and bind your company, organization, agency, or institution;
(d) all information provided to APEX is accurate, complete, and not misleading.

APEX may request business verification information and may reject, suspend, or cancel any order that appears to be for personal, household, consumer, unauthorized, unlawful, or unverifiable use.

Nothing in these Terms excludes or limits any mandatory rights that cannot be excluded or limited under applicable law.

1. Other Policies

The following policies form part of these Terms:

(a) Return and Refund Policy;
(b) Privacy Policy;
(c) Shipping Policy;
(d) Contact Information;
(e) Legal Notice.

If a separate written agreement signed by APEX applies to a specific transaction, that signed agreement will control only to the extent it directly conflicts with these Terms.

1. Relationship Between Terms, Quotations, Invoices, and Purchase Orders

Unless APEX expressly agrees otherwise in a written agreement signed by an authorized representative of APEX, the order of precedence is as follows:

(1) a written agreement signed by APEX;
(2) the applicable quotation issued by APEX;
(3) the invoice issued by APEX;
(4) these Terms;
(5) the Customer’s purchase order, but only for product description, quantity, requested delivery location, billing information, and internal reference numbers.

Any terms or conditions contained in the Customer’s purchase order, procurement portal, vendor registration form, supplier terms, email footer, or other Customer document are rejected and will not apply unless expressly accepted in writing by APEX.

APEX’s fulfillment of an order, issuance of an invoice, acceptance of payment, or delivery of products does not constitute acceptance of any Customer terms that are different from or additional to these Terms.

1. No Automatic Incorporation of Government Procurement Terms

Some Customers may be U.S. government contractors, subcontractors, or organizations operating on or near U.S. military installations in the Republic of Korea.

Unless expressly agreed in a written agreement signed by APEX, no U.S. Government procurement clause, FAR clause, DFARS clause, agency-specific clause, flow-down clause, cybersecurity clause, domestic preference requirement, Buy American requirement, Trade Agreements Act requirement, Berry Amendment requirement, MIL-SPEC requirement, or similar government contract term is incorporated into any order.

Acceptance of a U.S. Government Purchase Card, government-related billing address, contractor purchase order, or official-looking procurement document does not by itself make APEX a party to any U.S. Government contract and does not incorporate any government procurement terms into the transaction.

1. Quotations

Quotations are valid for thirty (30) calendar days from the date of issue unless a different validity period is stated in the quotation.

A quotation is not an acceptance of an order and does not obligate APEX to supply products unless and until APEX accepts the order.

Product availability, supplier pricing, currency rates, manufacturer discontinuation, and shipping conditions may change before order acceptance.

APEX may correct clerical, typographical, pricing, product description, or calculation errors in a quotation before acceptance.

1. Orders and Acceptance

All orders are subject to review and acceptance by APEX.

APEX may accept an order by sending an order confirmation, issuing an invoice, receiving payment, or otherwise confirming acceptance in writing.

APEX may reject or cancel any order, in whole or in part, for any lawful reason, including:

(a) product unavailability;
(b) supplier cancellation or delay;
(c) pricing or listing error;
(d) suspected fraud or unauthorized purchase;
(e) incomplete or inaccurate order information;
(f) inability to verify business status or purchasing authority;
(g) base access restrictions or delivery impracticability;
(h) legal, tax, export control, sanctions, safety, or compliance concerns;
(i) unusually high quantity orders;
(j) orders that appear to be for personal, household, consumer, resale-restricted, or unauthorized use.

If APEX cancels an order after payment has been received, APEX will refund the amount paid for the cancelled portion of the order, unless the cancellation results from Customer misconduct, fraud, chargeback abuse, false documentation, or another legally valid offset.

1. Product Availability, Backorders, and Partial Shipments

Product availability shown on the website, in a quotation, or in any communication is an estimate only unless expressly confirmed in writing by APEX.

APEX may ship available items first and place unavailable items on backorder, unless the Customer requests otherwise and APEX accepts that request.

Partial shipment does not constitute breach of contract.

If a product becomes unavailable, discontinued, restricted, or commercially impracticable to obtain, APEX may cancel the affected item, propose a substitute product, or revise the delivery schedule.

1. Product Information, Specifications, and Model Numbers

APEX makes commercially reasonable efforts to provide accurate product descriptions, specifications, images, model numbers, and manufacturer information.

However, minor differences in packaging, labeling, color, regional model numbers, manufacturer part numbers, country-specific markings, included accessories, or product appearance may occur.

Product images are for reference only unless the quotation or product page expressly states that the exact pictured product will be supplied.

The Customer is responsible for reviewing specifications, dimensions, compatibility, certifications, safety requirements, voltage, standards, intended use, and procurement requirements before placing an order.

If a product must meet a specific standard, certification, manufacturer part number, country-of-origin requirement, military specification, safety standard, or contract requirement, the Customer must state that requirement in writing before order acceptance.

APEX is not responsible for unstated or assumed requirements.

1. Product Substitution

APEX will not knowingly substitute a materially different product without Customer approval where the substitution affects material specifications, safety rating, certification, brand, size, fit, function, or intended use.

However, APEX may supply a commercially equivalent product without separate approval where the difference is minor and does not materially affect use, such as updated packaging, revised manufacturer labeling, replacement model number, or equivalent supplier SKU.

If the Customer requires “no substitution,” “brand only,” “exact model only,” or “approved equal only,” the Customer must state this in writing before order acceptance.

1. Pricing and Currency

Unless otherwise stated, prices are quoted in U.S. Dollars (USD).

Prices may change without notice before order acceptance.

Accepted orders and valid locked quotations will be honored at the accepted or quoted price, except in cases of obvious pricing error, supplier cancellation, legal restriction, tax change, or other circumstances beyond APEX’s reasonable control.

APEX may correct obvious pricing, calculation, typographical, or listing errors.

If an error affects an order, APEX may cancel the affected order or request Customer approval of corrected pricing.

If payment has already been made and the order is cancelled, APEX will refund the affected amount.

1. Payment Methods

APEX may accept payment by credit card, PayPal, bank transfer, wire transfer, approved business account, or other payment methods stated at checkout or on the invoice.

Where legally authorized by the Customer’s organization, U.S. Government Purchase Cards (GPC) may be accepted as a payment method.

Acceptance of a GPC does not by itself make APEX a U.S. Government contractor, party to a U.S. Government contract, or subject to government procurement clauses unless expressly agreed in writing by APEX.

All payment obligations must be paid in full without setoff, deduction, chargeback, or withholding, except where required by applicable law or expressly agreed in writing by APEX.

1. Credit Terms and Net 30 Accounts

APEX may, at its sole discretion, approve business accounts for Net 30 or other credit terms.

Credit approval may be withdrawn, suspended, reduced, or modified at any time.

Unless otherwise stated in writing, Net 30 means payment is due thirty (30) calendar days from the invoice date.

Past-due balances may accrue a service charge of 1.5% per month, or the maximum rate permitted by applicable law, whichever is lower.

The Customer is responsible for reasonable and legally recoverable collection costs, bank fees, chargeback fees, and attorney’s fees incurred due to non-payment, to the extent permitted by applicable law.

APEX may suspend further quotations, shipments, credit terms, or account access while any amount is past due.

1. Taxes, VAT, and Tax Documentation

Korean Value-Added Tax (VAT) will be applied in accordance with the laws of the Republic of Korea.

Unless APEX has received, reviewed, and accepted all documentation required for VAT zero-rating, exemption, or other special tax treatment before invoice issuance, VAT will be charged where applicable.

Any tax-exempt, zero-rated, SOFA-related, U.S. Armed Forces-related, or official U.S. Government procurement-related tax treatment applies only when legally available and properly supported by required certification or documentation.

APEX may reject any request for tax-exempt or zero-rated treatment if the required documentation is incomplete, unavailable, late, inaccurate, insufficient, or legally uncertain.

Where zero-rating or exemption does not apply, Korean VAT will be itemized on the invoice where applicable.

The Customer is responsible for any other taxes, duties, customs charges, import/export charges, bank charges, withholding taxes, government fees, or similar charges applicable to the purchase.

If APEX is later assessed taxes, penalties, interest, surcharges, or other charges because the Customer provided inaccurate documentation, failed to provide required documentation, misused tax-exempt products, or made an incorrect tax-exemption claim, the Customer shall reimburse APEX to the extent permitted by applicable law.

1. Invoices and Records

APEX may issue invoices, receipts, electronic tax invoices, card payment confirmations, or other transaction documents as required or permitted by applicable law.

The Customer must promptly review invoices and notify APEX of any billing dispute in writing within five (5) business days after receipt.

Failure to notify APEX within that period may be treated as acceptance of the invoice, except for manifest errors, tax errors, or rights that cannot be waived under applicable law.

1. Delivery

Delivery terms are described in our Shipping Policy, which forms part of these Terms.

Unless otherwise agreed in writing, delivery is available only within the Republic of Korea.

International shipping, export shipment, freight forwarding, customs clearance, or delivery outside Korea requires separate written approval by APEX.

Delivery dates, delivery windows, and lead times are estimates only unless APEX expressly agrees in writing to a binding delivery deadline.

APEX is not liable for delay caused by supplier delays, transportation disruptions, customs issues, payment delay, incomplete Customer information, force majeure, security requirements, gate restrictions, installation closure, access denial, or other events beyond APEX’s reasonable control.

1. Delivery to or Near U.S. Military Installations

Delivery to or near U.S. military installations in the Republic of Korea is subject to installation access rules, gate operations, security screening, force protection conditions, sponsor availability, pass requirements, vehicle access rules, visitor control procedures, installation closures, and other requirements beyond APEX’s control.

Unless APEX has confirmed direct on-installation delivery in writing, delivery may be completed at a gate, visitor control center, customer-designated off-base location, courier handoff point, warehouse, office outside the installation, or other agreed delivery point.

The Customer is responsible for providing accurate delivery instructions, recipient contact information, gate or access instructions, and, where required, an authorized receiving person or sponsor.

APEX is not responsible for failed, delayed, or restricted delivery caused by installation access rules, security requirements, sponsor unavailability, incorrect delivery instructions, or Customer failure to receive the products at the agreed delivery point.

1. Proof of Delivery

Delivery is deemed completed when the products are tendered at the agreed delivery point and confirmed by one or more commercially reasonable forms of proof, including:

(a) recipient signature;
(b) electronic confirmation;
(c) courier delivery record;
(d) photograph of delivery;
(e) email or text confirmation;
(f) receiving stamp;
(g) handover confirmation by Customer personnel;
(h) other reasonable proof of delivery.

1. Title and Risk of Loss

Unless otherwise agreed in writing, title and risk of loss pass to the Customer upon delivery to the agreed delivery point.

If the Customer fails to receive products at the agreed delivery time or location, risk of loss may pass to the Customer when APEX or its carrier tenders delivery and the failure to complete handover is attributable to the Customer, the Customer’s personnel, the Customer’s sponsor, or installation access restrictions not caused by APEX.

1. Inspection, Shortages, and Delivery Damage

The Customer must inspect products promptly upon delivery.

Visible damage, shortage, incorrect item, or delivery discrepancy should be reported to APEX in writing within three (3) business days after delivery, together with photographs, delivery records, packaging images, and a description of the issue.

Failure to provide timely notice may affect APEX’s ability to investigate the claim, recover from carriers or suppliers, or provide a remedy.

This does not limit any rights that cannot be waived under applicable law or any claim for hidden defects that could not reasonably have been discovered upon delivery.

1. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

For business purchases, products may be non-returnable or subject to restocking fees where the product is special-order, custom-order, made-to-order, hazardous, regulated, opened, used, damaged, time-sensitive, hygiene-sensitive, discontinued, non-stock, imported specifically for the Customer, or not in resalable condition.

No return will be accepted without prior written authorization from APEX.

Nothing in these Terms or the Return and Refund Policy limits any mandatory rights or remedies that cannot be excluded under applicable law.

1. Product Warranties

Products are sold with the manufacturer’s warranty, if any.

APEX does not provide any separate product warranty unless expressly stated in writing.

To the maximum extent permitted by applicable law, APEX disclaims all warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and suitability for the Customer’s specific use.

This warranty disclaimer does not limit any mandatory rights or remedies that cannot be excluded under applicable law.

1. Manufacturer Warranty Claims

Where a manufacturer warranty applies, APEX may assist the Customer with warranty claim coordination, but warranty approval, repair, replacement, refund, timing, and final determination may be controlled by the manufacturer or authorized service provider.

The Customer must follow manufacturer instructions, provide requested documentation, and preserve packaging, labels, serial numbers, and proof of purchase where required.

APEX is not responsible for warranty denial caused by misuse, improper installation, unauthorized modification, failure to follow instructions, normal wear and tear, consumable depletion, improper storage, accident, abuse, or use outside the manufacturer’s specifications.

1. Safety, Certifications, and Compliance Requirements

Some products may be subject to safety, regulatory, workplace, electrical, environmental, chemical, labeling, or certification requirements.

APEX does not represent that a product satisfies any particular OSHA, ANSI, NIOSH, FDA, EPA, UL, CE, KC, KS, MIL-SPEC, TAA, Buy American, Berry Amendment, RoHS, REACH, SDS, MSDS, or other standard unless expressly stated in the quotation, invoice, product page, or written confirmation issued by APEX.

The Customer is responsible for determining whether a product is suitable and legally compliant for the Customer’s intended use, workplace, contract, project, installation, or jurisdiction.

Products should not be used for life-safety, mission-critical, hazardous, medical, military, aviation, or high-risk applications unless the product is expressly designed, certified, and purchased for that specific purpose.

1. Installation, Technical Advice, and Product Selection

Unless expressly agreed in a written agreement signed by APEX, APEX does not provide engineering, design, safety consulting, installation, inspection, certification, or professional advice.

Any product suggestions, cross-references, compatibility comments, or general information provided by APEX are for convenience only and do not replace the Customer’s independent review by qualified personnel.

The Customer remains responsible for final product selection, use, installation, training, maintenance, and compliance with applicable workplace and safety requirements.

1. Customer Responsibilities

The Customer is responsible for:

(a) providing accurate order, billing, delivery, tax, and contact information;
(b) confirming product specifications before purchase;
(c) ensuring purchasing authority;
(d) obtaining internal approvals;
(e) complying with procurement rules applicable to the Customer;
(f) receiving products at the agreed delivery point;
(g) inspecting products after delivery;
(h) using products safely and lawfully;
(i) maintaining any required records, certifications, and approvals;
(j) complying with installation, resale, export, tax, and safety restrictions.

1. Compliance with Laws

Each party shall comply with applicable laws and regulations.

The Customer shall not purchase, use, resell, transfer, export, re-export, divert, or dispose of products in violation of applicable Korean law, U.S. law, export control laws, sanctions laws, anti-corruption laws, tax laws, procurement rules, installation rules, or resale restrictions.

The Customer shall not use products for unlawful purposes or provide products to restricted, sanctioned, prohibited, or unauthorized persons or entities.

1. Anti-Corruption

The Customer shall not offer, promise, authorize, request, give, or receive any bribe, kickback, improper payment, improper gift, unlawful rebate, or anything of value in connection with any order.

APEX may reject or cancel any order and terminate any business relationship if APEX reasonably believes that corruption, bribery, fraud, false documentation, procurement abuse, or other unlawful conduct may be involved.

1. Installation Resale and Restricted Transfer

Products purchased from APEX may be subject to installation resale restrictions, SOFA-related restrictions, U.S. Government contractor restrictions, manufacturer distribution restrictions, export restrictions, tax-exemption restrictions, or other transfer limitations.

The Customer is responsible for ensuring that any resale, transfer, disposal, or use of products complies with applicable restrictions.

1. Restricted Products

APEX may refuse to quote, sell, or deliver products that APEX determines may be restricted, unsafe, regulated, prohibited, unusually risky, or outside APEX’s ordinary business scope.

APEX may request end-use information, compliance documentation, business verification, or delivery restrictions before accepting an order for regulated or sensitive products.

1. Website Use

The Customer may use the website only for lawful business purposes.

The Customer shall not misuse the website, interfere with website operation, scrape data without authorization, attempt unauthorized access, introduce malware, submit false information, violate intellectual property rights, or use the website for fraudulent or unlawful activity.

APEX may suspend or terminate access to the website or any business account for suspected misuse, fraud, security risk, legal risk, or violation of these Terms.

1. Intellectual Property

All website content, including text, design, layout, graphics, logos, images, product organization, and other materials created by APEX, is owned by or licensed to APEX and may not be copied, reproduced, modified, distributed, or used without APEX’s prior written permission.

Manufacturer names, brand names, product names, trademarks, logos, part numbers, and images may belong to their respective owners and are used for identification and product description purposes only.

1. Privacy

APEX processes personal information in accordance with its Privacy Policy.

By using the website, creating an account, submitting an order, requesting a quotation, or contacting APEX, you acknowledge that personal information may be collected and processed for business verification, quotation, order processing, payment, delivery, tax documentation, customer support, legal compliance, fraud prevention, and related business purposes.

1. Third-Party Services

APEX may use third-party services, including Shopify, payment processors, PayPal, card networks, banks, courier companies, email providers, analytics providers, and other service providers.

Third-party services may be subject to their own terms, privacy policies, fees, processing times, restrictions, or security procedures.

APEX is not responsible for third-party service failures, outages, delays, declined payments, account restrictions, or processing errors except to the extent caused by APEX or as required by applicable law.

1. Force Majeure

APEX is not liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, severe weather, fire, flood, pandemic, war, terrorism, civil unrest, labor dispute, supplier failure, manufacturer delay, transportation disruption, customs delay, power failure, internet outage, government action, legal restriction, installation closure, gate restriction, security condition, force protection measure, or base access denial.

APEX may extend delivery time, partially perform, substitute products with Customer approval where required, or cancel affected orders where performance becomes commercially impracticable.

1. Limitation of Liability

To the maximum extent permitted by applicable law, APEX shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, production delay, contract penalties owed by the Customer to third parties, or procurement consequences arising from or related to any order, product, delivery, website use, or these Terms.

Except for liability that cannot be excluded or limited under applicable law, APEX’s total aggregate liability for any claim shall not exceed the amount actually paid by the Customer for the specific products giving rise to the claim.

Nothing in these Terms limits or excludes liability for willful misconduct, gross negligence, fraud, death or personal injury caused by a defective product, or any other liability that may not be limited or excluded under applicable law.

1. Customer Indemnification

To the maximum extent permitted by applicable law, the Customer shall indemnify, defend, and hold harmless APEX and its officers, directors, employees, contractors, and suppliers from and against claims, losses, damages, penalties, taxes, costs, and expenses arising from:

(a) Customer’s breach of these Terms;
(b) false, inaccurate, or incomplete information provided by Customer;
(c) unauthorized purchase or lack of purchasing authority;
(d) Customer’s misuse, resale, transfer, export, or disposal of products;
(e) Customer’s violation of procurement rules, installation rules, tax rules, export controls, sanctions, or applicable laws;
(f) Customer’s failure to provide required tax, SOFA, exemption, or compliance documentation;
(g) Customer’s use of products for unstated, unsafe, unlawful, high-risk, or non-compliant purposes.

This indemnity does not apply to the extent the claim is caused by APEX’s willful misconduct, gross negligence, fraud, or liability that cannot be excluded under applicable law.

1. Account Suspension and Refusal of Service

APEX may suspend or terminate a business account, reject orders, withdraw credit terms, or refuse service where APEX reasonably believes there is fraud, non-payment, chargeback abuse, compliance risk, tax risk, safety risk, legal risk, unauthorized purchasing, harassment, misuse of the website, or violation of these Terms.

1. Notices

APEX may provide notices by email, website posting, invoice note, account notice, or other commercially reasonable method.

The Customer is responsible for keeping contact information current.

Notices sent to the email address provided by the Customer will be deemed received when sent, unless APEX receives a delivery failure notice.

1. Changes to These Terms

APEX may update these Terms from time to time.

The version in effect at the time an order is placed governs that order.

Changes will not retroactively modify accepted orders unless required by law or agreed in writing by both parties.

1. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.

The invalid, illegal, or unenforceable provision will be interpreted or modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the original commercial intent as much as possible.

1. No Waiver

Failure by APEX to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Any waiver must be in writing and signed by an authorized representative of APEX.

1. Assignment

The Customer may not assign or transfer any order, account, credit term, or rights under these Terms without APEX’s prior written consent.

APEX may assign or transfer its rights and obligations to an affiliate, successor, purchaser of business assets, merger entity, logistics provider, payment processor, or collection service provider, to the extent permitted by applicable law.

1. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Korea, without regard to conflict-of-laws principles.

The parties shall first attempt in good faith to resolve any dispute through business-level discussions.

Subject to any mandatory jurisdiction required by applicable law, any dispute not resolved amicably shall be submitted to the exclusive jurisdiction of the Suwon District Court, Pyeongtaek Branch, Republic of Korea.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

1. Language

These Terms are written in English for business customers who transact with APEX in English.

APEX may provide a Korean version or summary for legal, operational, or customer convenience purposes.

Unless mandatory law requires otherwise, the English version controls transactions conducted in English.

If any Korean-language disclosure is required by applicable Korean law, that disclosure will apply to the extent required by law.

1. Contact

APEX MRO Group Co., Ltd.
Room 217, 322 Godeokjungang-ro, Pyeongtaek-si, Gyeonggi-do, Republic of Korea
Email: hq@apexmrogroup.com
Phone: +82-10-3185-1501